Tuesday, March 6, 2012

Girl On Wire ? Unified Communications Unveiled ? Avaya & NEC ...

Unified Communications (UC), is one of those hot buzzwords that gets tossed around, but what exactly is it and how can Teltek help you achieve it if that is a?goal for your business?

UC is best defined as?the real-time integration of multiple communication solutions?to optimize business processes and present a consistent, unified user interface and user experience across multiple devices and media types. A few examples of?UC are?voicemail to email, fax to email, interactive whiteboards, text to speech, online meetings?and video conferencing.

Another example of UC is the Avaya IP Office Phone System , which can route inbound calls to a person?s? office, home, cell phone or across their wide area VoIP network? seamlessly.? If the call is not answered, a voice message can be left and WAV file can be emailed to the desired person?s inbox to be listened to at a later time or their voice can be converted into a text file to be read.

Unified Messaging?(UM)?allows the user?access to e-mail, voicemail and faxes via a common computer application or by telephone. For example, through unified messaging,?faxes and?voicemail can be directed to a mail server that?converts?them into e-mail attachments so you can receive all types of messages (voicemail, faxes, email)?via email.

It?s like when you go to Marshall?s and find a great pair of jeans, but while you?re there you discover a rug that would look perfect in your living room and then you stumble upon a set of margarita glasses and a bag of salty snacks for that patio party you?ve been planning?one-stop shopping!

The purpose of UC and UM is to facilitate communications with your co-workers, clients and strategic partners and the beauty of it is that it?s capable of being customized for the user?s preferred method of receiving information. If you?re an email guy, you can arrange for everything to be delivered to your in-box. If you?re a gal who likes to gab, all contact can be?received via the telephone.

A successfully launched and maintained UC solution can provide you with many benefits including cost savings, better customer service,?more collaboration?and streamlined work flow.

Teltek has always been an expert in the area of telecommunications, but as you may have heard, we now offer IT Services as well and UC is one of the services we are skilled in consulting on and implementing.

The process begins with a site survey to evaluate your current situation; equipment being used, call flow, locations of employees (remote and in-house) and what your specific communication needs entail.

Next, we would propose which devices and processes could be implemented for improvement of?your communications?situation. Once a solution is agreed upon, the equipment is ordered and?installed.

It doesn?t always have to be a major system overhaul either, sometimes it?s simply a?matter of integrating a fax server or piece of software. Call Teltek today to discuss how unified communications can improve your business?s productivity and profitability!

By: Carrie Green March 5, 2012.

Tags: Avaya IP Office phone system, Email, equipment installation, IP Telephony, IT consulting, Teltek, unified communications, Unified Messaging, voicemail., Web Conferencing

Source: http://myteltek.com/blog/2012/03/girl-on-wire-unified-communications-unveiled/

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